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Welcome to the Gravyty page where you can see and monitor the status and uptime of the various components in our suite of applications. Please subscribe to be notified of any changes in status.

Please expand on any of the headers to see the different linked services.

Uptime over the past 90 days. View historical uptime.
Advance Operational
90 days ago
99.99 % uptime
Today
Web App, Database & API - US Region ? Operational
90 days ago
99.98 % uptime
Today
Web App, Database & API - EU Region ? Operational
90 days ago
100.0 % uptime
Today
Web App, Database & API - CA Region ? Operational
90 days ago
100.0 % uptime
Today
Web App, Database & API - APAC Region ? Operational
90 days ago
100.0 % uptime
Today
Stripe API ? Operational
Spreedly API ? Operational
Braintree API - US Region ? Operational
Braintree API - EU Region ? Operational
Braintree API - CA Region ? Operational
Braintree API - APEC Region ? Operational
Braintree API - PayPal ? Operational
Graduway Operational
90 days ago
99.99 % uptime
Today
Web App, Database & API - US Region ? Operational
90 days ago
100.0 % uptime
Today
Web App, Database & API - EU Region ? Operational
90 days ago
99.98 % uptime
Today
Web App, Database & API - CA Region ? Operational
90 days ago
99.99 % uptime
Today
Web App, Database & API - APAC Region ? Operational
90 days ago
100.0 % uptime
Today
Google API ? Operational
Gratavid Operational
90 days ago
100.0 % uptime
Today
Web App & Database - US Region ? Operational
90 days ago
100.0 % uptime
Today
Web App & Database - CA Region ? Operational
90 days ago
100.0 % uptime
Today
Twilio SMS ? Operational
Twilio MMS ? Operational
Raise Operational
90 days ago
99.54 % uptime
Today
Raise Prompts - US Region ? Operational
90 days ago
99.94 % uptime
Today
Raise Prompts - CA Region ? Operational
90 days ago
99.59 % uptime
Today
Web App & Database - US Region ? Operational
90 days ago
98.63 % uptime
Today
Web App & Database - CA Region ? Operational
90 days ago
100.0 % uptime
Today
Data Loads & Writebacks - Raiser's Edge NXT ? Operational
Data Loads & Writebacks - Salesforce ? Operational
Data Loads & Writebacks - All Other CRMs ? Operational
Email Integration - Nylas API ? Operational
FTP Site - HostedFTP ? Operational
PeerPal Operational
90 days ago
100.0 % uptime
Today
Web App & Database - US Region ? Operational
90 days ago
100.0 % uptime
Today
Platform Services ? Operational
Email Systems ? Operational
SendGrid API v2 ? Operational
Google Analytics ? Operational
AWS - Servers and Data Centers ? Operational
US Region - elasticbeanstalk-us-east-1 ? Operational
US Region - elasticache-us-east-1 ? Operational
US Region - eks-us-east-1 ? Operational
US Region - ec2-us-east-1 ? Operational
EU Region - elasticbeanstalk-eu-central-1 ? Operational
EU Region - elasticache-eu-central-1 ? Operational
EU Region - eks-eu-central-1 ? Operational
EU Region - ec2-eu-central-1 ? Operational
CA Region - elasticbeanstalk-ca-central-1 ? Operational
CA Region - elasticache-ca-central-1 ? Operational
CA Region - eks-ca-central-1 ? Operational
CA Region - ec2-ca-central-1 ? Operational
APAC Region - elasticbeanstalk-ap-southeast-2 ? Operational
APAC Region - elasticache-ap-southeast-2 ? Operational
APAC Region - eks-ap-southeast-2 ? Operational
APAC Region - ec2-ap-southeast-2 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Graduway & Raise - US Region - Infrastructure Upgrades Nov 24, 2024 18:00-18:30 UTC
We will be undergoing a scheduled infrastructure upgrade for Graduway and Raise cloud servers in the US region during this time. Raise servers are expected to experience 1-3 minutes of total downtime during this maintenance. No interruption to service is expected for Graduway servers.
Posted on Nov 19, 2024 - 13:27 UTC
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Gravyty Platform - Reported Salesforce Service Disruption
Resolved - This is an update to the informational notice regarding the recent Salesforce service disruption. Salesforce has restored their services as of 15:22 UTC, and any Gravyty platform services previously impacted should now be functioning as expected.

Salesforce has confirmed that core services have been restored and will conduct a full investigation into the technical trigger, underlying cause, and preventive measures to avoid similar disruptions in the future. You can view Salesforce's resolved incident report here.

Thank you.
Nov 15, 15:22 UTC
Monitoring - This is an informational notice that Salesforce has reported an ongoing service disruption which may affect Gravyty Platform services that require access to the Salesforce API. More information about the service disruption can be found on Salesforce's status site.

Click here to be taken directly to the relevant Salesforce incident report and to check if your Salesforce Instance has been impacted. Please be aware that most North America and Asia Pacific instances are currently affected.

The impact of this Salesforce service disruption will vary depending on the services your organization uses and upon your Salesforce Instance. You may see no impact at all if you are not on an affected instance or if your organization does not use any Salesforce API services.

Organizations on an impacted Salesforce Instance that are using one of the Gravyty Salesforce integrations should see below for expected impact on Gravyty services.

Advance: No expected impact.

PeerPal: No expected impact.

Graduway: Organizations using the Salesforce integration for Graduway should expect delays in their automated Salesforce syncs, and to be unable to perform batch syncs, until the incident is resolved by Salesforce.

Gratavid: Organizations using the Salesforce integration for Gratavid should expect the following until the incident is resolved by Salesforce:
- Delays to New Gift Added triggers
- Disruptions to and failures of: contact imports, Task Sent syncs, Replies syncs and Watch syncs

Raise: Organizations using the Salesforce integration for Raise should expect until the incident is resolved by Salesforce:
- Delays in data loading
- Donor and gift data in Raise to be out-of-date by one day when compared to Salesforce
- Action data for actions logged in Salesforce to be out-of-date by one day when compared to Salesforce

For updates on the service disruption and expected resolution time, please see Salesforce's incident report here.
Nov 15, 13:02 UTC
Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024
Raise Web App - US Region - Degraded Service
Resolved - Performance has held steady since implementation of the fix and services have been restored, so we are considering this issue resolved. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 12, 15:33 UTC
Monitoring - A fix for the issue has been implemented and we are seeing significantly increased responsiveness from the Raise Web App. Our team is continuing to monitor the performance of the fix before considering the issue resolved. Please continue to refer to this page for updates.
Nov 12, 15:22 UTC
Investigating - We have identified an issue impacting some users of the Raise Web App in the US region. Our engineers are currently working to diagnose the cause of the issue so they can resolve it as quickly as possible. Please continue to refer to this page for updates.
Nov 12, 14:47 UTC
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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