Email Integration - 500 errors upon reconnection

Incident Report for Gravyty

Resolved

This incident has been resolved.

Posted Oct 26, 2026 - 16:48 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 26, 2026 - 16:15 UTC

Update

We are continuing to investigate this issue.

Posted Oct 26, 2026 - 15:38 UTC

Investigating

We are currently investigating reports of HTTP 500 errors occurring when users attempt to reconnect their accounts to the email integration. We are working to identify the cause and will provide updates as more information becomes available.

Posted Oct 26, 2026 - 15:27 UTC

This incident affected: Raise (Email Integration - Nylas API).